When Jean receives a letter out of the blue that could change her life, will she realise it’s a scam?
  • Adult Safeguarding
  • Mass Marketing Scams, Financial Abuse
  • No Guidance Required

Level of Complexity:
  • Entry
  • Differentiation applies depending on the audience
  • Trainer to develop the questions accordingly
Video Synopsis
  • Older adult receives letter promising a big win
  • Older adult then receives letters predicting a big win in the near future
  • Older adult starts to believe the letters could be true and responds
  • Responding to the scams puts her details on a ‘suckers list’ and she receives more scam mail
  • Older adult becomes obsessed by the mail, sending more and more money to the scammers

Issues Covered

  • Scams
  • Financial “grooming”
  • Vulnerable adult
  • Emotional side effects of been a victim of scams including loneliness and embarrassment

  • To increase knowledge and awareness of Mass Marketing Scams and how they target the victim.
  • To highlight the impact of scams on the physical and mental wellbeing of victims.
  • To recognise how to identify potential victims and how to support victims of scams.

  • What are the warning signs that someone is responding to scams? For instance, hoarding scam mail (on any scale), unusual items from scam catalogues, empty cheque books, financial worries, unpaid bill/loans, increased anxiety, withdrawal from social groups, self-neglect, relationship problems with family/friends.
  • What other issues may need consideration? For instance, loneliness.
  • What is the potential impact on the victim – social, psychological and financial?

Target Audience:

  • Everyone working with older adults
  • Police community support officers
  • Voluntary and community groups
  • Elected council members

Useful For:

  • Conference
  • One to one
  • Group training
  • Awareness event

Training Suggestions:

  • Scams and fraud awareness through reading literature on different types of fraud eg. Little Book of Big Scams, Age UK booklets (link below)
  • Showing physical/online examples of different types of scams (email, postal etc)
  • Clarify where to report and how to report if there is a victim or potential victim
  • Produce a flyer of organisations in the local area who could help with people suffering from loneliness